B2B terms and conditions
CloudVoce service, subscriptions, licensing, numbering, permitted use and liability.
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Documents
Clear documents, before you activate.
Read and download the current CloudVoce English contractual set, version 1.0. Each PDF identifies its version, date and supplier.
Privacy notice
Registration, service, CRM, payment, security and support processing under the GDPR.
Open PDF →Data Processing Agreement
Article 28 GDPR terms for data processed by CloudVoce on the Customer’s behalf.
Open PDF →Contract summary
One-page summary of the main characteristics and commercial conditions.
Open PDF →Pre-contract information
Information supplied before ordering an electronic communications service.
Open PDF →Service Charter and SLA
Quality objectives, assistance, maintenance, complaints and service levels.
Open PDF →Emergency calls notice
Operation and limitations of 112 and other emergency calls made over VoIP.
Open PDF →Anti-fraud and AUP
Acceptable use, credential protection, anti-spoofing and abuse prevention.
Open PDF →Telemarketing policy
Campaign duties, caller identification and do-not-call requirements.
Open PDF →Number portability form
Preliminary request, conditional authority and feasibility information.
Open PDF →Website privacy and cookies
For information collected when browsing or using the contact form, read the website-specific notices.